Refund and Returns Policy

At WiSuFu Store, we are committed to ensuring your utmost satisfaction with every purchase. If you are not completely satisfied with your order or receive a defective item, we are here to assist you with our convenient Refunds and Returns Policy. Please read the following terms and conditions carefully to understand the process:

1. Changing or Canceling Your Order

12 Hours to Change or Cancel

You have the option to change order information (such as shipping address, phone number, customizations, etc.) or cancel the order within 12 hours of placing it. To request changes or to cancel an order, please contact our Customer Support team immediately at [email protected]. If the order has not been processed for shipping, we will gladly make the necessary adjustments or cancel the order and issue a full refund.

2. Refund and Return

30 Days to Return and Refund

We accept and guarantee refunds within 30 days of your receipt for eligible products.

2.1. Refund and Return Cases

For Defective Products:

  • Defective or damaged items.
  • Items different from the description or customization.
  • Incorrect or mismatched sizes.
  • Lost or missing items.
  • Other mistakes caused by us.

We will arrange for a replacement or a full refund (including return shipping costs), depending on your preference.

For Customer Remorse:

After placing an order, please double-check the order information sent to your email. If there are any changes, contact us immediately as mentioned in the Changes or Cancellation section. If, after receiving your order, you change your mind or are not satisfied with the item for any reason, you can still contact us. We will assist with returns and refunds on a case-by-case basis to ensure your highest satisfaction.

2.2. Refund Eligibility

  • Time to Accept Request: 30 days from receiving the order.
  • Condition of Products: The item must be unworn, unwashed, unused, and in the same condition as when you received it. It must also be in the original packaging.

2.3. Refund and Return Procedure

  1. Contact Customer Service : [email protected]
  2. Provide detailed photos of the received items and the package’s cover, including the shipping label, to request a refund or replacement.
  3. After receiving your ticket with the necessary details, we will review the request and contact you to process the refund or replacement accordingly.

2.4. Return Process

Our Customer Support team will guide you through the return process. Here are a few things you need to know:

  • Returns Accepted From: United States.
  • Return Methods: In-store or by mail.
  • Return Labels:
    • For Defective Products: Download/print.
    • For Customer Remorse: Your responsibility.
  • Product Condition: New.
  • Restocking Fee: None.
  • Return Shipping Cost: No cost for defective products.

2.5. Refund Process

Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to your original payment method within 2-3 business days. Please note that it may take additional time for your bank or credit card company to process the refund, usually about 3-5 working days. If you have not received the refund within 7 business days of confirmation, please contact us by email.

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to us. We value your satisfaction and will do our best to provide an exceptional shopping experience.

CUSTOMER SUPPORT:

Mail: [email protected]
Phone: +1 ‪‪(262) 735-5742