Shipping & Handling
Will I be charged sales tax on my order?
- We do not charge any membership
Shipping service name?
- Standard Shipping
Transit, handling & order cut off time domestically:
- Handling time is 1-3 Working Days (Monday to Saturday)
- Transit time is 5-10 Working Days (Monday to Friday)
- Order cut-off time will be 5.00 pm (GMT-08:00) Pacific Standard Time (Los Angeles).
What is Standard Shipping Service we use? (UPS, USPS)
Orders placed using Standard Service will be delivered within 5 – 10 business days from the date you place your order, pending credit authorization and address verification. (Standard Service is not available for orders shipping to U.S. Territories, Military addresses, AK, HI, PR and some rural areas.)
What is United States Postal Service? (USPS)?
Orders placed using USPS will be delivered within 15 business days from the date you place your order, pending credit authorization and address verification. Note: USPS is only available on orders shipping to U.S. Territories, Military addresses and some rural areas. Orders shipping to a PO Box address in AK, HI or PR will also ship USPS.
What is Express Service? (UPS)?
Express Service orders placed before 11am ET Monday – Friday (excluding Holidays) will usually ship the same day. Otherwise, they will ship the next business day (business days are Monday through Friday excluding Holidays). Express Service orders placed on Friday after 11am ET will ship on Monday.
Express Service is only available for orders shipping to a street address in the continental US, AK, HI and PR. Express Service is not available for orders shipping to a PO Box, U.S. Territories, Military addresses and some rural areas.
Note: The above timelines are pending credit authorization and address verification.
Why is my order arriving in multiple shipments?
We’ll always try to ship an entire order together, but there are times certain items will ship from different fulfillment centers or directly from local stores. This is all based on inventory availability. In the event we need to split your order, you’ll receive an email that will include the expected ship dates and items in each shipment.
Will I be charged for shipping on multiple shipments?
When we divide an order into multiple shipments, you will not be charged an additional shipping fee. In the event there is a shipping charge, it will only apply to the first shipment.
Free shipping for all orders over $100
Standard Shipping: $4.99
All prices and figures are listed in USD dollars
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected] or Call us at +1 (262) 735-5742
We do not provide the option to ship to multiple addresses within a single order. If you wish to have items delivered to different addresses, kindly create separate orders and contact our support team via email [email protected] for assistance.
If an incorrect address is provided during checkout and our product is subsequently returned to us, you will be responsible for covering all shipping expenses associated with the re-sending of the product. Please contact us at s[email protected] for further assistance.
How can i track my order?
After your order has been dispatched, you will receive a tracking number, enabling you to monitor its progress until it reaches you. To track your order, visit our Order Tracker Page – Track Here.
Nonetheless, there are instances where delays might occur. Rest assured, if your order experiences a delay of more than 11 business days, we will promptly get in touch with you.
Packages damaged during shipping?
In the event you discover that a package has sustained damage during transit, kindly consider declining acceptance of the package from the courier, if feasible. Subsequently, get in touch with our customer service team. Should the package be delivered in your absence, please reach out to customer service via email at [email protected] for further guidance.